Engaging financial advisors has become a significant challenge for asset managers across all sizes and product lines. As the demand for detailed product insights increases, along with the use of alternative investments and shifting advisor investment preferences, the role of the product specialist has become essential. Asset managers that lack product specialists risk losing a competitive edge to those that do, according to The Cerulli Report—U.S. Intermediary Distribution 2025.

The product specialist has become an important secondary relationship as asset managers expand distribution. Cerulli’s research finds the ability to discuss competitive product information (40%), communicate complex investment topics (38%), and demonstrate a deep understanding of capital markets (31%) are among the most valuable skills a product specialist offers.

“Wholesalers typically excel in being accessible to advisors while providing strong support for client events and building strong personal relationships,” says Andrew Blake, associate director. “Product specialists excel in different ways, and the capabilities that advisors value in product specialists strongly complement the capabilities of wholesalers, providing a prime opportunity for a successful wholesaler-product specialist partnership,” he adds.

As demand for detailed product insights across all investment types, especially alternatives, continues to rise, asset managers must prioritize integrating dedicated product specialists into their teams. Currently, among firms offering alternative investments, more than half (54%) use a strategy involving a generalist wholesaler supported by advisor-facing product specialists. Just more than one-quarter (26%) rely solely on a generalist wholesaler, while an additional 15% use only an alternative-specific wholesaler. Asset managers can ensure they stay at the forefront of client service excellence by dedicating additional resources and adopting practice-specific coverage strategies.

“With 79% of Tier-I asset managers using advisor-facing product specialists, firms that do not leverage this role to boost distribution efforts may be perceived as lagging in client service quality,” says Blake. “Wholesalers who collaborate with product specialists can strengthen their relationships with advisors by demonstrating exceptional performance and dedication to client satisfaction. These strategies not only help in mitigating existing concerns, but also foster long-term trust and loyalty among advisors, ultimately contributing to a more resilient and collaborative investment environment,” he concludes.