Work at Cerulli
Boston Office
Join a thriving environment of creativity and collaboration. Located in the heart of Boston, our office is a hub of activity and team spirit. Look at our open positions and explore our top-notch benefits.
Open Positions
Systems Engineer
Position Overview
Systems Engineer
Position Overview:
The systems engineer position works on the information and technology team and reports to the Director, Information Technology. It is a hybrid role in the Boston office. The primary function of this role is to serve as a technical expert who oversees the organization's design, implementation, and maintenance of various systems and tools. The systems engineer will manage resources in Microsoft Azure, Microsoft Intune, Microsoft 365, and FreshWorks. They will also create and improve workflows between systems and tools to optimize performance and efficiency.
Responsibilities:
- Manage and monitor cloud services and resources in Microsoft Azure, Microsoft Intune, Dynamics 365, Microsoft 365, Zoom, and Conference Rooms
- Configure and troubleshoot network, security, and identity solutions in Azure and Intune
- Deploy and manage applications and devices in Intune and Microsoft 365
- Integrate and automate tasks and processes using PowerShell, Python, Azure CLI, Azure DevOps, PowerAutomate, and Azure Logic Apps
- Administer and support FreshWorks platform, including FreshDesk, FreshService, and Fresh Status
- Create and update documentation and reports on system configuration, performance, and issues
- Provide technical support and guidance to end-users and other IT staff
- Create knowledge base articles and documentation to support end-users
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field or equivalent experience
- At least 3 years of experience as a Systems Engineer, Cloud Engineer, or similar role
- Strong knowledge and experience with Microsoft Azure, Microsoft Intune, Microsoft 365, and FreshWorks tools
- Proficient in scripting and automation using PowerShell, Azure CLI, Python, Azure DevOps, and Azure Logic Apps
- Knowledge of using a ticketing system in a DevOps environment
- Excellent communication, problem-solving, and analytical skills
- Certifications in Azure Administrator, Microsoft 365, and FreshWorks are preferred
Please send all resumes to Caroline Newhouse, no phone calls please.
Benefits
We've Got You Covered!
- Blue Cross Blue Shield – HMO, PPO
- Dental
- Vision Insurance
- Short and Long-Term Disability (100% company-paid)
- Life Insurance (100% company-paid)
- Long-Term Care (100% company-paid)
- Employee Assistance Program (EAP)
- Parental Leave
- Healthy Actions Program - $300 reward if you go to your annual physical!
- Flexible spending account (FSA), dependent care, pet insurance, fitness reimbursements, class pass, and more!
Time Off
- 17 paid company holidays
- 2 personal days
- 5 sick days
- 25 days of annual vacation for each employee
Savings Plan
- 401(k) – both traditional and Roth options offered with company match and no vesting period
- Student loan repayment program through partnership with Gradifi
Perks
We are always seeking new opportunities to build camaraderie among employees with regularly catered lunches, group outings, and any reason to celebrate a local sporting event or holiday.
Cerulli Cares
Giving back is important to us. On a regular basis, you can spot our team volunteering at local soup kitchens, running charity races, or organizing clothes drives in the office. To learn more about our corporate social responsibility actions, click here.
Corporate Social Responsibility
Our office is committed to creating a cleaner, greener environment. To learn more about the ways in which our office has gone the extra mile to “go green,” click here.
Office Culture
Fun Runs
Company Gatherings
Building Impact Events